You can exchange unworn goods or return them for a voucher within 14 days of receipt. This is a voluntary service provided by Fechtsport Räber GmbH.
Time limit and condition
The period is 14 days from receipt of the goods. Items must be unworn, unwashed and unused, and be in the original packaging with all tags attached. If you are unsure about the size, try it on with us first: see Consultation & Fitting.
Exclusions
- Name printing and custom-made items
- Vouchers
- Worn or used goods
- Hygiene items and fencing socks
How to return an item
- Notify us of the return in advance, quoting your order number, by email at info@fechtshop.ch or by phone on +41 41 210 22 40.
- Send the goods to Fechtsport Räber GmbH, Sagenweid 8, 6403 Küssnacht am Rigi, or drop them off by appointment at our showroom.
- Once we have received and checked the goods, you will receive an exchange or a voucher.
Costs
You bear the cost of return shipping. In the case of defects or an incorrect delivery, we bear it. Original shipping costs are not refunded.
Exchange and voucher
We do not refund the purchase price. You receive an exchange or a voucher for the value of the goods.
Defects and incorrect deliveries
Please report defects and incorrect deliveries within 8 days of receiving the goods, as described in our Terms & Conditions. We will find a solution or send a replacement.